Good support makes better creating.
Having trouble with a download, file or design result? We're happy to help you figure out the next step.
Purchased an item?
Find your digital purchase in Etsy's Purchases section. For access questions or missing downloads, message us with your order information through Etsy.
Something not looking right?
Tell us which product and version you're using, what you tried, and what happened. Screenshots can help us investigate faster.
Wish it could do more?
We welcome constructive feedback and suggestions for improvements. Your ideas help shape what we work on next.
Checking compatibility?
See the product's Etsy listing for its most current supported formats, software requirements and purchase details.
Frequently asked questions
Where do I download my Etsy order?
Sign in to Etsy in a browser and visit Your Account → Purchases and Reviews. Open the order and choose Download Files, when available. Etsy's download process can differ on mobile.
What if my rhinestone image doesn't convert as expected?
Try a simple, high-contrast version of the artwork and inspect your chosen settings. If you need help, contact us on Etsy with a description of the issue and, if possible, a screenshot.
Will existing customers get software updates?
We plan to provide the upgraded desktop version to all prior Rhinestone Generator customers at no additional charge once it is ready. The self-service updater is currently being tested; until release, contact us through Etsy for information about available updates.
Do you offer Windows and Mac downloads?
The native desktop editions are planned and not yet available. Check each listing for current browser compatibility and file requirements before purchase.